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Terms of Service
These are the terms you agree to by using Spandrel. They are written to be understood rather than to be impressive, but they are still a contract.
1. Who you're dealing with
Spandrel is operated by [REGISTERED ENTITY NAME], [REGISTERED BUSINESS ADDRESS] ("we", "us"). By creating an account you accept these terms. If you are agreeing on behalf of a company, you confirm you are allowed to bind it.
2. Your account
Give us accurate details and keep them current. You are responsible for what happens under your account, including anything done by people you invite into your workspace. Keep your password to yourself, turn on two-factor authentication if you can, and tell us promptly if you think someone else has gotten into it.
3. Plans and billing
Subscriptions are billed monthly in advance through Stripe and renew automatically until canceled. Plans differ by how many websites you can have live at once and which features are included; the current plans and prices are on the pricing page.
- Upgrades take effect immediately, and Stripe prorates the difference.
- Downgrades take effect at your next billing date, so you keep what you have paid for until then. If the smaller plan allows fewer live websites than you have, you choose which stay live.
- Canceling stops the next renewal. Your sites stay up until the period you have already paid for ends.
- Taxes may be added where we are required to collect them.
Payments are non-refundable except where the law requires otherwise. If a payment fails we will tell you and try again; see section 10 for what happens if it keeps failing.
4. Build credits
Building and editing websites uses credits, included in your plan and topped up each billing period. Credits are for use on the service, have no cash value, are not refundable, and do not carry over except where we say they do. Running out doesn't take your websites offline. They keep serving; you just can't build more until the allowance resets or you add credits.
5. Your content stays yours
You own everything you put into Spandrel and everything built for you here: your text, your images, your website. We claim no ownership of it.
To run the service we need your permission to store your content, process it, adapt it as you ask, and publish it on your website. That permission is limited to operating and improving the service for you, and it ends when you delete the content or close your account.
You are responsible for what you publish: that you have the rights to it, that it is accurate, and that it complies with the law wherever your visitors are.
6. Generated content
Spandrel writes websites using AI. That comes with limits you need to know about:
- Generated text can be wrong. Check anything factual, such as prices, opening hours, qualifications and claims about your business, before you publish it.
- Generated content is not guaranteed to be unique, and similar output may be produced for someone else.
- We do not warrant that generated content is free of third-party rights, and we can't advise you on whether it is.
- Nothing generated here is legal, medical, financial, or professional advice, and that includes the privacy notice generated for your website. It describes how the site works, which is not the same as a lawyer's approval.
You are publishing it, so you are responsible for reviewing it first.
7. Acceptable use
Do not use Spandrel to:
- break the law, or help anyone else do so;
- publish material you have no right to publish, or that infringes someone's rights;
- host malware, phishing pages, or anything designed to deceive people into giving up credentials or money;
- impersonate a person or organization, or misrepresent your affiliation with one;
- send unsolicited bulk email, or email to people who have not agreed to hear from you;
- publish sexual content involving minors, incitements to violence, or targeted harassment;
- attack, overload, or probe our systems, or work around the limits of your plan.
We may remove content or suspend an account that breaks these rules. Where a rule exists to protect people from harm, we will act first and discuss afterward.
8. Selling through your website
If you sell products, you are the seller, not us. You are responsible for what you sell, for fulfilling orders, for refunds and disputes, and for the taxes on those sales. Payments run through Stripe under Stripe's own agreement with you, and you must keep a Stripe account in good standing to receive payouts.
Spandrel takes no commission on your sales. We do pass through Stripe's processing fee (an estimated 2.9% + 30ยข) so that the cost of processing your sale comes out of your payout rather than ours. It is never added to what your buyer pays.
9. Domains
Domains registered through us are subject to ICANN's rules and the registrar's own agreement, both of which apply to you directly. Domain fees are non-refundable once a registration or renewal has gone through, including if you later cancel your subscription. Keeping a domain registered is your responsibility: if it expires, it can be bought by someone else, and we may not be able to get it back.
10. If payment stops
We do not delete anything the moment a payment fails. If a subscription lapses:
- there is a grace period during which your sites stay online and we email you;
- after that, sites stop being served but your content is kept, and we keep emailing;
- after a further period, the account's free addresses and sending domains are released and content may be deleted permanently.
The current lengths of those periods are shown in the app and in the emails we send. Paying during either period restores everything. Once an address is released it can be taken by someone else.
11. Suspension and termination
You may close your account at any time. We may suspend or close an account that breaks these terms, that puts the service or other customers at risk, or that we are legally required to act on. Unless the law prevents it, we will tell you why.
Export your content before you close your account. Once deletion is complete we cannot get it back.
12. Service changes and availability
We will keep improving the service, which means features change and occasionally go away. If we remove something you depend on, we will give you reasonable notice. We aim for high availability but do not offer a guaranteed uptime level, and maintenance and outages happen.
13. No warranties
The service is provided "as is". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that generated content will be accurate or suitable for your purpose.
14. Limits on liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential losses, or for lost profits, lost revenue, lost data, or lost goodwill, even if we were told they were possible.
Our total liability arising from the service in any twelve-month period is limited to what you paid us in that period.
Nothing here excludes liability that cannot legally be excluded, and some jurisdictions do not allow the exclusions above, in which case they apply to you only as far as the law permits.
15. Indemnity
You agree to cover us against claims arising from your content, from what you sell, from emails you send, and from your breach of these terms or of the law.
16. Changes to these terms
We may update these terms. If a change materially affects you we will email account holders before it takes effect, and continuing to use the service afterwards means you accept it. The date at the top always reflects the current version.
17. Governing law
These terms are governed by the laws of [STATE / COUNTRY], and disputes will be heard in the courts there.