Guides

How to do the things a website needs doing. Each one is written for the person running the business, not for a developer.

• Building your first website Start from a template or describe what you want, and get a real site you can edit.
• Editing your site Click anything to change it, or ask for what you want in your own words. What saving and publishing each do.
• What you can build Everything you can add or change by asking for it: slideshows, forms, menus, video, maps, a shop, pictures drawn for you, and more.
• Pages Adding pages, their address on your site, drafts, and how each one shows up in search results and when somebody shares it.
• Making it look the way you want Brand color, fonts, spacing and your browser icon, and why one change can reach every page at once.
• Designing a logo Describe a logo and get one drawn, change it by hand, and download a file a printer or a sign maker can use.
• Images and files Uploading photos, searching stock, describing pictures, downloadable files, and why an image is cropped rather than stretched.
• Getting your site live What has to be true before the world can see your site, and what to do when it is not live yet.
• Your web address The free address or your own domain name, and how to switch from one to the other without losing anything.
• Domains Buying a domain, connecting one you already own, renewals and auto-renew, editing DNS records, and moving a domain in or out.
• Redirects Sending an old address to a new one, for when a page moved or was deleted and people still have the old link.
• Forms Contact and booking forms: building one, where the entries go, who gets the email, and why spam protection needs no setting.
• Member accounts Let visitors sign in to your site and keep pages for members only, with accounts you create or ones they sign up for themselves.
• Selling on your site Products, taking card payments, orders and refunds, discount codes, and what a sale actually costs you.
• Who is visiting your site Built-in visitor numbers, Google Analytics, what a visit counts as, and why adding other tracking makes a consent banner appear.
• Sending email from your own domain The records that prove your mail is really yours, why nothing sends until they verify, and why campaigns land in spam without them.
• Designing your emails Starting from a ready-made design, editing it, and why an email has to be simpler than a web page.
• Email campaigns Lists and contacts, filling a list from a form, writing and testing a campaign, what the open numbers mean, and what unsubscribing does and does not stop.
• Plans and billing What a website costs, what each add-on adds, what happens when you drop one or miss a payment, and where the invoices are.
• Your own code and tracking Adding your own JavaScript or a snippet from another tool, what it can break, and the consent banner it brings with it.
• Your team Inviting people to work on your sites, what each role can and cannot do, and handing over ownership.
• Your account Your own name, email and password, two-step sign-in and backup codes, and signing out a device you no longer have.
• Asking us to build something A custom design, or a custom feature the builder does not have: a booking system, a searchable database, a member area. Describe it, get a quote, and pay only if you accept it.
• Build credits What a credit is, what uses them up, when you get more, and what to do when you run out.
• When something is not working Why your site is not loading, why your domain shows somebody else's page, why your changes are not showing up, why one edit changed every page, why form emails are not arriving, why a feature disappeared, and where to fix each one.
• Getting help Ask what you are trying to do and get an answer from these guides, with a link to the part it came from.